Guarantee and eligibility for pods does not cover broadband faults or network outages. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. WiFi Max is only available to order once your Virgin Media broadband service has been activated. £8 a month add-on or at no extra cost for Ultimate Oomph, Gig1 and Volt customers. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Terms and conditions apply.Īvailable to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Experience varies by location and number of users. Internet (mobile data or WiFi) connection required for Virgin Fibre customers. For setup: Mobile data connection required for Virgin Mobile customers. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. There are over 600,000 members in our gang, all ready to help and share handy tips on getting the most from our services. Watch handy step-by-step videos to help you install new Hubs, WiFi Pods and Virgin TV boxes. Ready and waiting in the app, we’ve put together a list of commonly asked questions we think you’ll find handy – covering topics like setting up the Hub, how to make the most of the Connect app and way more. Got guests over? Forget faffing with long passwords – just share your WiFi using the QR code in the Connect app.Ĭreate a separate WiFi network for visitorsĪ super-easy way to get your guests online without sharing your password – keeping your home network secure and private. Restart the Hub with a few taps from the comfort of your sofa.Ĭhange your WiFi settings including passwords and your WiFi network name. Ready to take control of your WiFi? Here’s a closer look at what the awesome Connect app can do…Įven more things you can do with the Connect app… Whether you’re upstairs or downstairs, our WiFi Pods adapt to how and when you use WiFi, and automatically tackle issues before you need to.ĭownload the free Connect app for iOS devicesĭownload the free Connect app for Android devices This means if you don’t get download speeds of at least 30Mbps in every room, you can bag up to 3 WiFi Pods, on us – and if that still doesn’t do the trick, we’ll pop £100 credit on your next bill. tIt’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. That’s the fastest WiFi guarantee of any major provider. Not sure which Hub you’ve got? Have a peek at the sticker on the bottom or check through the Connect app.Īnd don’t forget, our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. The app’s available to everyone with a Hub 3, 4 or 5.
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